Order Status & Confirmation
An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online. If you do not receive an email confirmation within 48 hours (2 business days - allow longer if you place your order on a Friday or weekend) of your order, please email shipping@Band & Strap.com and we will try to respond to your request right away.
Shipping and Order Processing Days and Times
Our normal shipping and order processing days are Monday through Friday. Exceptions are noted below.
No orders are processed or delivered on Saturday, Sunday, or major holidays or company closures (listed below). If you place a "Next Day Air" order on Friday before 1PM EST, your order will be delivered on monday, as Saturday and Sunday do not count as shipping days. If you place a "Next Day Air" order on Friday after 1PM PST, your order will be processed and shipped out on monday and you will receive it on tuesday. The same goes for 2nd Day Air, 3-day and 5-day ground, please do not count the weekends in your delivery time. The 2,3, and 5 days are business days, not counting Saturday, Sunday or national holidays or company closure days. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.
Shipping and Order Processing Holidays
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures...
- New Year's Day (January 1st)
- President's Day
- Memorial Day
- Good Friday
- Easter Monday
- Canada Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- The Friday After Thanksgiving Day
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- Day After Christmas (December 26)
International Orders
Items being shipped outside Canada will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Band & Strap is not responsible for any duties, taxes, or tariffs incurred by the imporation of products into countries other than Canada. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact shipping@Band & Strap.com. Once again, Band & Strap is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than Canada. Band & Strap is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. Band & Strap does not ship to Taiwan. Thank you for your understanding.
Shipping Specials
From time to time, Band & Strap will offer promotions for free or discounted shipping rates. Unless otherwise specified, these promotions are limited to UPS Ground in Canada and the Contiguous United States.
